Stories | Living in EU

Solution | Published: 16 Jul 2026

Call Sofia – Sofia Municipality Contact Centre

Solution type: technical Topic: citizen participation Description: Call Sofia (“Call Sofia – Sofia Municipality Contact Centre”) is a digital citizen engagement and reporting platform operated by Sofi...

Theme:

Citizen engagement Digital inclusion People-centred digital services

Solution | Published: 16 Jul 2026

Sofia Decides (Reshava Sofia): Platform for Citizen Participation

Solution type: technicalTopic: citizen participation, engagement and co-creationDescription: Sofia Decides (Reshava Sofia) is an open-source civic participation platform powered by Decidim, designed t...

Theme:

Citizen engagement Digital inclusion People-centred digital services

Solution | Published: 15 Jul 2026

ASCEND AI Assistant

Solution type: technicalTopic: AIDescription: Smart city projects often require a lot of expertise to analyze the data of an LDT for decision-making purposes. This can be very time-consuming and expen...

Theme:

Artificial Intelligence Local Digital Twins

Solution | Published: 10 Jul 2026

Helsinki AI Register

Solution type: technicalTopic: AIDescription: The Helsinki AI Register is a window into the artificial intelligence systems used by the City of Helsinki. Through the register, you can get acquainted w...

Theme:

Artificial Intelligence

Andrei kokelburg, CC BY-SA 3.0 RO <https://creativecommons.org/licenses/by-sa/3.0/ro/deed.en>, via Wikimedia Commons

Story | Published: 01 Aug 2025

Publisher:Lucia Garrido

Târgu Secuiesc: a small city with a big vision

Image by Andrei kokelburg, CC BY-SA 3.0 RO, via Wikimedia CommonsIn the heart of Romania, the municipality of Târgu Secuiesc is proving that digital transformation isn’t just for large metropolitan ar...

Theme:

Digitalisation roadmaps and strategies People-centred digital services Policies and regulation

Story | Published: 03 Jun 2025

Publisher:Lucia Garrido

Cartagena’s digital path to the least restrictive LEZ in Spain

As European cities race to meet the EU’s climate neutrality goals, Cartagena, a Mediterranean port city in Spain, is proving that digital transformation and citizen-centric planning can go hand in han...

Theme:

People-centred digital services Data Platform Mobility

Story | Published: 02 Oct 2024

Publisher:Anthony Colclough

A Munich that talks back

Do you ever wish you could have a conversation with the city you live in? Now, thanks to a combination of the municipally developed digital twin, artificial intelligence, and the work of a local start...

Theme:

Local Digital Twins

Solution | Published: 01 Jul 2024

Ecolyo

Ecolyo provides citizens with access and control over their energy and water consumption Ecolyo is a digital service that helps citizens to easily access and control their energy (electricity an...

Theme:

Energy & Environment People-centred digital services Data Platform

Story | Published: 01 Jul 2024

European data space for smart communities

The European data space for smart communities is an EU-wide action creating a cross-sectorial data space for governments on all levels (local, regional, national) and their providers to deliver the be...

Theme:

Data Spaces Data Governance & Management

Tarjeta Ciudadana in Gijón. Credits: Ayuntamiento de Gijón

Solution | Published: 17 May 2024

Citizen Card: European cities at your fingertips

The citizen card offers people the possibility to access public services where and when they want. European cities are working to make life easier for their residents and Europeans more broadly. Fini...

Theme:

Digital Identity/Digital Wallet Citizen engagement

The European way of digital transformation in cities and communities

Good practices

Call Sofia – Sofia Municipality Contact Centre

Sofia Decides (Reshava Sofia): Platform for Citizen Participation

ASCEND AI Assistant

Helsinki AI Register

Târgu Secuiesc: a small city with a big vision

Cartagena’s digital path to the least restrictive LEZ in Spain

A Munich that talks back

Ecolyo

European data space for smart communities

Citizen Card: European cities at your fingertips