Public Sector Tech Watch webinar series: Trust Matters - Citizens and AI in the Public Sector
How do citizens perceive the use of AI in government? While AI has the potential to improve efficiency and service quality, it may also influence public trust—either strengthening it through better performance or undermining it if it is perceived as unfair or inappropriate. How these systems should be designed and deployed in ways that align with citizens’ expectations, feelings, and needs remains an open question. Emerging evidence is beginning to shed light on these dynamics, yet the topic remains under-discussed in current policy debates.