Digital Neighbourhood Instrument

Generalise and diffuse digital skills to everybody

According to data 169 million EU citizens lack even basic digital skills. This accounts for 44% of Europeans between the ages of 16-74. Lack of access to digital services as well as lack of awareness of digital possibilities have major impact on the digital divide, resulting in social divide.

Digital transformation should promote the participation of everyone, in all aspects of society. The implementation of digital technologies must not lead to the exclusion of individuals or segments of the population. It must consider people’s different ranges of possibilities to interact with digital tools. It also should ensure accessibility for persons with disabilities. 

Two members of the Digital Transition Partnership implemented two models for providing access to digital services. The two models are used in Helsingborg, Sweden and Sofia, Bulgaria.

The Helsingborg model is focused firstly on providing assistance in the use of personal devices, access to services and Face to Face (F2F) learning.  The Sofia model focuses on training and acquiring basic skills the set ups of spaces, employee training. All other features in both models are the same. 


The solution explained

To provide better public services to citizens, with help of digital tools.


To support European cities in exploiting the possibilities of digitalization.


To assist European businesses to develop new innovations and create new business opportunities for global markets.

More solutions

European cities are working to make life easier for their residents and Europeans more broadly.

6 members
2 countries
6 cities
European value

The beating heart of the urban digital transformation

26 members
10 countries
26 cities
European value
I can, I enable
100.000 citizens

This group aims to build a community of like-minded cities, working on local digital twins.

33 members
13 countries
26 cities
European value
I can, I enable, I learn, I matter, I participate, I trust
6.000.000 citizens


contribute on a voluntary basis to a joint investment plan to adopt and implement common existing digital solutions on a large scale in the EU;
optimise synergies between EU, national, regional and local funds;
strengthen investment in local digital transformation from EU funds and programmes, to ensure an inclusive and sustainable Europe;
use common public procurement practices to jointly define specifications and reduce the cost of investing in successful digital platforms and related technologies.

The technical group of works together to develop a common list of standards and technical specifications to achieve interoperability of data, systems, and platforms among cities and communities and suppliers around the world to enable solutions such open urban platforms and digital twins.

Remove obstacles to the digitization of already existing public intersectoral and cross-border services in the Union

Enable brand new, original public intersectoral and cross-border services, which respond to new needs

Valorise the best practices, facilitating their adoption in another EU countries with ease and incentives

Empowering public authorities to innovate via education and capacity building, is crucial in the concept of Living-in.EU. We equip public officers with the skills and methodologies necessary to thrive in an increasingly digital world.

This group helps develop and implement a framework, built on existing methodologies, to measure and monitor the benefits for citizens, public authorities, businesses and other stakeholders at local level.