According to data 169 million EU citizens lack even basic digital skills. This accounts for 44% of Europeans between the ages of 16-74. Lack of access to digital services as well as lack of awareness of digital possibilities have major impact on the digital divide, resulting in social divide.
Digital transformation should promote the participation of everyone, in all aspects of society. The implementation of digital technologies must not lead to the exclusion of individuals or segments of the population. It must consider people’s different ranges of possibilities to interact with digital tools. It also should ensure accessibility for persons with disabilities.
Two members of the Digital Transition Partnership implemented two models for providing access to digital services. The two models are used in Helsingborg, Sweden and Sofia, Bulgaria.
The Helsingborg model is focused firstly on providing assistance in the use of personal devices, access to services and Face to Face (F2F) learning. The Sofia model focuses on training and acquiring basic skills the set ups of spaces, employee training. All other features in both models are the same.