The UserCentriCities is a Horizon 2020 project that started in December 2020 and concluded in 2023. The project that was led by the Lisbon Council in partnership with Eurocities and VTT Technical Research Centre of Finland, bringing together 26 European municipalities and regions.

Concretely the project had the following objectives:

  1. reinforce local-EU collaboration through the operationalisation of the Tallinn Declaration to fit the needs and challenges of the local government and citizens and the preparation of high-level policy briefs and events bringing together EU and local decision-makers,
  2. provide an online benchmarking dashboard to compare the performance of cities on user-centricity,
  3. support local authorities in delivering user-centricity through the provision of a support toolkit and mutual learning service for bench learning from others, and
  4. reach out to a large number of local entities in order to achieve a durable impact over time beyond the duration of the project.

The initiative built a platform for local authorities to help them assess and compare their performance with their peers, and to launch a European community of decision-makers that share experience, knowledge and lessons learnt about how to implement user-centricity. At the same time, the project served to confirm and recognise the importance of local government in delivering digital government. 

Access the UCC dashboard here 

More information on the project can be read here.


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